"Do this through observation, interaction, and immersing yourself in your users' experiences."
"Process and synthesize the findings from your empathy work in order to form a user point of view to address with your design."
"Explore a wide variety of possible solutions through generating a large quantity of diverse possible solutions."
"Transform your ideas into a physical form to experience and interact with them."
"Try out high-resolution products and use observations and feedback to refine prototypes, learn more about the user, and refine your original point of view."